Customer Success Manager (SaaS)

Location: Sydney, Australia; hybrid workplace with an office-first approach and day-to-day flexibility for working from home

Company

hirify.global is a fast-growing SaaS startup providing always-on brand tracking for consumer brands.

What you will do

• Manage a varied portfolio of SMB, mid-market, and enterprise customers across consumer products and services.
• Guide customers through onboarding, adoption, activation, ongoing engagement, and value realization.
• Use platform knowledge, brand methodology, data, and business context to tell compelling customer stories.
• Translate customer feedback into actionable product recommendations and represent the customer perspective.
• Build strong cross-functional relationships with Product, Marketing, Partnerships, Solutions, and Growth Account Executives.
• Share learnings with other Brand Champions and contribute to improving the customer journey and CS function.

Requirements

• 3–5+ years of experience in Customer Success or Account Management, preferably in SaaS.
• Fluency in brand and marketing, with an understanding of how to demonstrate brand value.
• Strong data literacy and curiosity about products, including confidence working with dashboards.
• Excellent written and verbal communication across executive, user, and technical audiences.
• Commercial experience with GRR, NRR, negotiation, and forecasting.
• Familiarity with HubSpot, Subskribe, Notion, or Claude.

Nice to have

• Experience working with a broad range of consumer brands and services.
• Experience contributing to product roadmap, marketing, or enablement decisions through customer insight.

Culture & Benefits

• Up to 20% commission on top of base compensation.
• Annual full-cycle compensation reviews and rolling promotions as responsibilities grow.
• Employee Share Option Program.
• 12 weeks of paid parental leave for either caregiver, additional IVF sick leave, and gradual return-to-work support.
• $1,000 personal learning and development budget, plus mentorship, speaking, and travel opportunities.
• Office-first hybrid work with offices in New York, London, Sydney, and Auckland, alongside a transparent, supportive, and development-focused culture.