Principal Product Manager (AI)

TL;DR

Principal Product Manager (Customer Experience and AI): Leading critical retention initiatives and embedding AI into the product experience to drive customer value and satisfaction with an accent on reducing friction and measurable customer outcomes. Focus on deploying LLMs in production, optimizing retention metrics (NRR, NPS), and championing AI-assisted product development.

Location: Remote (US and Ontario, Canada)

Salary: $159,500 - $191,000 USD

Company

hirify.global is a SaaS platform empowering small businesses, entrepreneurs, and non-profits to grow online.

What you will do

• Own customer engagement and retention initiatives to increase overall product value and satisfaction.
• Deliver measurable outcomes against key metrics including Net Revenue Retention (NRR), product engagement, and NPS.
• Integrate AI thoughtfully into the user experience to create seamless, intelligent workflows and faster results.
• Champion AI-assisted product development practices across research, prototyping, and iteration.
• Collaborate with engineering, design, marketing, and customer success to translate customer pain into clear requirements.
• Mentor and coach other Product Managers to elevate product thinking across the organization.

Requirements

• 8+ years of Product Management experience in SaaS, ideally within the SMB domain.
• Must be based in the US or Ontario, Canada.
• Proven experience deploying LLMs in production environments with a sharp eye for UX.
• Strong data proficiency and ability to drive aggressive targets using metrics and qualitative insights.
• Expert communication skills for collaborating with engineering and presenting visions to C-suite executives.

Nice to have

• Experience with email marketing, marketing automation, or Product-Led Growth (PLG).
• Direct technical experience with prompt engineering or RAG pipelines.
• Background in growth-focused initiatives such as onboarding, monetization, or retention.

Culture & Benefits

• Diverse and inclusive culture with dedicated programs for educational opportunities.
• Professional growth support through stretch assignments, coaching, and professional development.
• Generous paid time off policy.
• Competitive benefits package supporting health and well-being for employees and their families.
• Hybrid workforce model combining remote flexibility with access to office locations for collaboration.