CSM Manager (German)- Maternity Cover (SaaS)

TL;DR

CSM Manager (SaaS): Managing a portfolio of Mid Market and Enterprise customers in EMEA to ensure maximum value from the hirify.global platform with an accent on relationship building and ROI optimization. Focus on executing success plans, managing churn avoidance, and driving net MRR growth.

Location: Hybrid in Prague (2–3 in-office days per week)

Company

hirify.global is a powerful work management platform designed to remove complexity and increase productivity for teams and organizations.

What you will do

• Manage a portfolio of Mid Market and Enterprise customers across the EMEA region.
• Partner with customers to establish business goals, timelines, and success metrics through success plans and EBRs.
• Develop and execute communication strategies to ensure customer ROI and Net MRR growth.
• Act as a subject matter expert (SME) on work management to provide guidance and solve customer challenges.
• Collaborate with Sales, Professional Services, Support, and Product teams to build the CS brand.
• Monitor account metrics to identify growth opportunities and implement churn avoidance strategies.

Requirements

• Full fluency in English and German is required.
• 2+ years of experience in Customer Success Management or customer-facing roles for mid-market clients.
• Experience collaborating with Marketing, Professional Services, IT, and PMO teams.
• Knowledge of project management, business process redesign, and change management.
• Ability to build and maintain strong relationships with senior leadership.
• Must be based in or able to work from Prague in a hybrid model (2–3 days in office).

Nice to have

• Problem-solver mentality and critical thinking skills.
• Passion for continuous learning and a self-starter attitude.
• Openness to feedback and coachability.

Culture & Benefits

• 5 weeks of paid vacation and comprehensive sick leave compensation.
• Fully paid parental leave (18 weeks maternity / 4 weeks paternity).
• Meal vouchers (CZK 220 per working day) and an annual Prague Travel Card.
• Flexible benefit budget including MultiSport card and pension contributions.
• Hybrid working model that fosters collaboration and teamwork.