Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a high-volume book of commercial accounts to drive adoption, retention, and renewal readiness with an accent on data-driven engagement and scalable execution. Focus on monitoring customer health signals, executing remediation strategies for at-risk accounts, and optimizing the Customer Engagement Lifecycle.

Location: Remote (US) — Must be based in PA, FL, OH, TX, NC, or MI. Must be legally authorized to work in the US without sponsorship.

Company

hirify.global provides statistical software solutions to help organizations make data-driven decisions.

What you will do

• Manage a high-volume book of commercial accounts with accountability for retention and renewal readiness.
• Guide customers through the Customer Engagement Lifecycle (CEL).
• Monitor product usage and health indicators to identify risk and execute remediation strategies.
• Deliver value through scalable digital channels, including email, webinars, and targeted campaigns.
• Collaborate with Sales and Renewals teams to provide usage insights and customer history.
• Contribute to internal best practices and CS process improvements.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years in Customer Success or Account Management within enterprise SaaS.
• Experience managing high-volume customer relationships using digital engagement methods.
• Strong analytical skills to interpret product usage data and health indicators.
• Experience with CRM systems and customer success platforms.
• Legally authorized to work in the US; no visa sponsorship available.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance provided at no cost for full-time employees.
• 401k plan with dollar-for-dollar match up to 6% and immediate vesting.
• 4 weeks of annual paid time off, increasing by one week every five years.
• Tuition reimbursement and financial support for professional development.
• Flexible Spending Accounts (FSA) for medical and dependent care.
• Premium onsite facilities at PA headquarters, including a gym, pool, and movie theater.