Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving adoption, retention, and expansion for high-revenue enterprise customers with an accent on relationship building and value realization. Focus on developing scalable engagement models, managing customer lifecycles, and partnering cross-functionally to influence the product roadmap.

Location: Remote (US)

Salary: $145,000 - $165,000 a year

Company

hirify.global is a customizable process experience platform that enables intelligent, no-code automation for organizations to improve employee experience and operational excellence.

What you will do

• Manage a portfolio of enterprise customers to drive adoption, retention, and expansion.
• Develop customer lifecycle strategies and milestones to maximize value realization.
• Collaborate with Sales to support renewals and identify upsell opportunities.
• Act as the voice of the customer to the product team to shape the roadmap.
• Create best practices, playbooks, and scalable processes for the CS organization.
• Guide senior stakeholders on change management, adoption, and ROI.

Requirements

• 5+ years of experience in Customer Success or similar customer-facing roles within enterprise SaaS.
• Must be based in the United States.
• Proven track record of developing strategies and driving measurable outcomes.
• Strong executive presence and communication skills for senior stakeholders.
• Technical aptitude to engage productively with product and engineering teams.
• Bachelor's Degree.

Culture & Benefits

• Competitive compensation and equity package.
• Comprehensive health insurance (medical, dental, vision) and 401k.
• Work-from-home setup stipend of $1000 and a MacBook Pro.
• Virtual social events and annual company offsites.
• A culture focused on a "People First" approach and a "No BS" mindset.