Manager, Implementations (HRtech)

TL;DR

Manager, Implementations (HRtech): Leading the implementation team to onboard clients onto a cloud-based benefits administration platform with an accent on client relationship management, system configuration, and team development. Focus on managing implementation analysts, optimizing deployment processes, and ensuring high-quality delivery of software services to enterprise clients.

Location: Remote (United States). Standard working hours: 8am-5pm Central Time.

Salary: $90,000–$110,000

Company

A leading benefits administration company specializing in tailored cloud-based technology and services to simplify employee benefits management.

What you will do

• Lead, coach, and manage a team of Implementation Analysts and Project Specialists to achieve company goals.
• Serve as a technical and subject matter expert in key client meetings and implementation status calls.
• Manage end-to-end implementation areas including system configuration, testing, auditing, and data conversion.
• Consult clients on best practices, system configuration, and process changes to meet their business objectives.
• Collaborate with Product Managers and Developers to recommend and define system enhancements based on client needs.
• Oversee COBRA and Direct Bill setup, vendor integrations, and payroll coordination.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 5+ years of experience in client relationship, consulting, and implementation.
• Proven experience with benefits administration and implementation processes.
• Demonstrated people management and leadership skills.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data summaries).
• Must be based in the United States.

Nice to have

• Prior experience leading large-scale benefits administration implementations.
• Experience working with multiple vendor integrations and complex payroll environments.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Comprehensive health, dental, and vision insurance plans.
• Employer-sponsored retirement savings programs.
• Dedicated professional development and career growth opportunities.
• Supportive culture emphasizing collaboration, open communication, and employee wellbeing.