HR Employee Support Generalist

TL;DR

HR Employee Support Generalist (HR Operations): Managing level 1 HR inquiries and providing first-point-of-contact support for employees and managers with an accent on service delivery and HRIS management. Focus on resolving payroll, compensation, and L&D queries while optimizing HRMS processes.

Location: Hybrid - Must live local to the Buffalo, NY area to work onsite

Salary: $23.00–$26.00 Hourly

Company

hirify.global is a performance culture company that empowers people to solve interesting technical challenges in an environment of trust.

What you will do

• Act as the first point of contact for all US-based HR inquiries via voice, email, and walk-ins.
• Resolve Level 1 HR issues across disciplines including payroll, compensation, and learning and development.
• Support HRMS processes and updates, identifying opportunities for service delivery improvement.
• Utilize Case Management Systems and Knowledgebases to provide accurate and timely responses.
• Manage confidential information with professionalism and empathy.

Requirements

• Bachelor's degree in human resources, business, or a related field.
• At least one year of experience in customer service, HR support, or call center environments.
• Proficiency in MS Office, specifically advanced Excel (pivot tables, VLOOKUP).
• Familiarity with HRIS (e.g., Workday) and SharePoint.
• Must be based in the Buffalo, NY area.
• Availability to work rotating schedules ending at 7 PM ET.

Culture & Benefits

• Competitive compensation package with annual profit sharing and matching 401k.
• Comprehensive health, dental, vision, and life insurance coverage.
• Flexible paid time off, holidays, and a parental leave program.
• Professional development via tuition assistance, mentorship, and leadership programs.
• Inclusive environment with Employee Resource Groups and cultural events.