Director, Renewals (SaaS)

TL;DR

Director, Renewals (SaaS): Leading a team responsible for driving customer retention and revenue predictability with an accent on GRR/NRR optimization and AI-driven forecasting. Focus on scaling renewals functions, reducing churn through risk identification, and aligning cross-functionally with Sales and Finance.

Location: Must be based in or near Austin, TX

Salary: $210,000 — $245,000 USD

Company

AI-first hybrid observability platform providing complete visibility and actionable intelligence across on-premises, cloud, and edge environments.

What you will do

• Own company-wide renewal outcomes, including Gross Revenue Retention (GRR) and support of Net Revenue Retention (NRR).
• Lead and scale a team of Renewals Managers, ensuring consistency in execution and clarity of ownership.
• Build and maintain high-confidence renewal forecasts across all segments using AI-driven tools and analytics.
• Develop early risk identification and intervention frameworks to reduce customer churn.
• Collaborate cross-functionally with Sales, Customer Success, Finance, and Legal to align renewal strategies.
• Standardize renewal processes, playbooks, and pricing guardrails while driving adoption of Salesforce.

Requirements

• Bachelor’s degree.
• 10+ years of experience with Renewal/Sales in a SaaS environment.
• 4+ years of people leadership experience, including managing managers or senior ICs.
• Proven success influencing GRR/NRR in scaled ($100M+ ARR) environments.
• Must be authorized to work in the United States on a full-time, permanent basis without requiring sponsorship.
• Track record of embedding AI-based systems and insights to improve team efficiency and forecasting.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• 401K with company matching.
• Unlimited vacation policy and generous parental leave.
• Lifestyle Spending Account and various Wellness programs.
• Culture of transparency and performance, certified as a Great Place To Work®.