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6 часов назад

Director of Customer Success (AI)

170 000 - 230 000$
Формат работы
remote (только USA)
Тип работы
fulltime
Грейд
director
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Director of Customer Success (AI/Robotics): Leading the post-sale customer lifecycle for the owners and operators portfolio with an accent on onboarding, growth, and retention. Focus on building scalable operating models, coaching a multi-tier CS organization, and utilizing AI tooling to drive NRR and product adoption.

Location: Remote (USA). Must align with US time zones (PST–EST).

Salary: $170,000 – $230,000 base; $200,000 – $272,000 OTE

Company

hirify.global powers field teams with robotics and AI through a unified reality capture platform for critical industries.

What you will do

  • Define the multi-year CS strategy and operating model for the Enterprise owners and operators portfolio.
  • Lead, coach, and grow a high-performing multi-tier CS organization, including managers and ICs.
  • Build and refine global playbooks to drive onboarding, time-to-value, and product adoption.
  • Partner with Sales on renewal strategy, coverage, and expansion planning.
  • Represent the voice of the customer with Product and Engineering to influence the roadmap.
  • Optimize CS operations using health scores and AI-enabled tooling to reduce churn and increase NRR.

Requirements

  • 8+ years in B2B SaaS Customer Success with 4+ years leading people.
  • Proven success managing both high-touch and scaled/digital CS models.
  • Strong operational experience building playbooks and health-scoring frameworks.
  • High proficiency with CRM and CS tools such as Salesforce, Gainsight, or Planhat.
  • Must align with US time zones (PST–EST) and be available for up to 20% business travel.
  • Ability to obtain FAA Part 107 certification (or equivalent) within the first 90 days.

Culture & Benefits

  • Remote-first culture with flexible work arrangements and schedule autonomy.
  • Comprehensive healthcare coverage and paid family leave.
  • Flexible PTO policy built on trust and results.
  • Investment in professional growth and continuous learning opportunities.
  • Full backing for drone certification and hands-on skill development.

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