Client Service Specialist (Logistics)

TL;DR

Client Service Specialist (Logistics): Processing customer invoices and freight payments for domestic and international shipping with an accent on invoice auditing, discrepancy resolution, and data management. Focus on optimizing the freight payment process, managing customer inquiries, and coordinating information flow between operations and carriers.

Location: Onsite in Philadelphia, PA

Company

Leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, employing over 5,500 people worldwide.

What you will do

• Process domestic and international freight bills, handle batching, and resolve discrepancies from carriers and customers.
• Document and maintain updated work processes and procedures for each customer account.
• Audit carrier freight invoices and perform month-end accrual reporting.
• Act as the primary point of contact for customer inquiries regarding freight payment and operational needs.
• Provide call center assistance for routing, carrier assignment, and spot quote requests.
• Assist in the implementation process for new customers and build strong relationships with vendors and carriers.

Requirements

• Must be based in Philadelphia, PA for onsite duties.
• Ability to perform physical tasks, including picking up and sorting mail (must be able to lift up to 30lbs).
• Proficiency in learning and utilizing specialized TBL Services software.
• Strong communication skills for frequent contact with employees, vendors, and carriers.

Culture & Benefits

• Community-oriented atmosphere that celebrates unique diversity.
• Unequivocal opportunities for professional growth within the organization.
• Opportunity to work within a global network serving world-leading multinational companies.