Customer Service Specialist II (Logistics)

TL;DR

Customer Service Specialist II (Logistics): Managing customer shipments and carrier communications within a Transportation Management System with an accent on on-time delivery and professional relationship management. Focus on optimizing shipment performance, resolving logistics issues, and coordinating delivery appointments.

Location: Hybrid; Must be based in Rogers, AR (interviews are conducted in person)

Company

hirify.global helps companies move goods more reliably and efficiently using real-time data to guide smarter decisions.

What you will do

• Process shipment entries and lead performance/automation objectives using a Transportation Management System.
• Maintain professional communication with customers and carriers, especially during service failures.
• Supervise and revise shipments based on evolving shipper, customer, and carrier needs.
• Coordinate shipment appointments using external websites and communication tools.
• Update load statuses (pick-up, delivery, empty) and set up new receiver/vendor locations.
• Collaborate with Logistics Teams to solve complex shipment issues.

Requirements

• High school diploma or GED equivalent.
• 1+ years of customer service or transportation experience.
• Basic proficiency with Google Workspace or Microsoft Office.

Nice to have

• Bachelor's degree in Transportation, Logistics, or Supply Chain Management.
• 2+ years of deep experience in the logistics industry.
• Familiarity with BI and Tableau reporting for data-driven insights.
• Advanced proficiency with Google Workspace or Microsoft Office Suite.

Culture & Benefits

• Company sponsored health, dental, and vision plans.
• 401k match and financial/mental wellness benefits.
• Parental leave and short- and long-term disability coverage.
• Eligibility for performance or sales incentive bonus programs.
• Participation in hirify.global equity awards.