Technical Account Manager (French-Speaking)

TL;DR

Technical Account Manager (French-Speaking): Developing and maintaining relationships with enterprise customers using hirify.global MobiControl and IoT platform with an accent on onboarding, technical consultancy, and quarterly business reviews. Focus on root cause analysis, product feedback to development, and delivery of professional services work orders.

Location: Morocco - Remote

Company

World's most trusted provider of mobile and IoT management solutions for 17,000+ enterprise customers managing millions of devices worldwide.

What you will do

• Develop and maintain strong relationships with enterprise customers (up to 5,000 devices).
• Onboard customers, establish processes, and set up regular cadence calls.
• Deliver quarterly business reviews and ad-hoc technical consultancy.
• Oversee root cause analysis for priority cases and manage professional services work orders.
• Conduct discovery calls, gather requirements, and provide feedback to development team.
• Contribute to webinars, documentation, knowledge base, and SRT testing.

Requirements

• Fluent French & English speaker
• Minimum 4+ years in advanced technical positions (implementation, support, solutions architect) with direct customer engagement.
• Strong understanding of mobile technologies, Android, iOS, Windows OS.
• Robust networking knowledge (TCP/IP, SSL/TLS, firewalls, routing).
• Windows Server administration (LDAP/AD, services, troubleshooting).
• Excellent problem-solving, communication, and technical documentation skills.

Nice to have

• Experience in Enterprise Mobility, Windows Server, MS SQL.
• Fluency in other languages.

Culture & Benefits

• Company culture emphasizing personal growth, innovation, and fun.
• Fast-paced global environment fostering new ideas and collaboration with tech giants.
• Work with leading-edge technologies in agile teams.
• Opportunities to mentor new hires and contribute to product improvements.