IT Support Technician Intern

TL;DR

IT Support Technician Intern (SaaS): Providing internal technical support and managing IT infrastructure for employees with an accent on hardware deployment and SaaS application management. Focus on troubleshooting endpoint devices, automating onboarding/offboarding processes, and maintaining internal system documentation.

Location: Must be available to work full-time from the hirify.global Boston office from June 1, 2026, to August 21, 2026

Salary: $62,000 per year

Company

A global SaaS business providing cloud monitoring and infrastructure observability tools for organizations of all sizes.

What you will do

• Provide customer service and technical support for internal employees.
• Assist with laptop deployment during onboarding and refresh cycles.
• Manage ticketing, account administration, and basic troubleshooting under supervision.
• Maintain hardware and software inventory.
• Create and update internal IT documentation.
• Support unified communications setups in conference rooms and common areas.

Requirements

• Currently pursuing or holding a degree in IT, Communications, or a related field.
• Targeting a 2027 full-time start date.
• Basic understanding of computer hardware and software.
• Ability to work full-time from the Boston office during the internship period.
• Strong passion for technology and a desire to learn in a fast-paced environment.

Nice to have

• Familiarity with macOS, iOS, or other Apple devices.
• Basic knowledge of Google Workspace or other SaaS applications.

Culture & Benefits

• Relocation support and travel benefits.
• Intradepartmental mentor and buddy program for professional networking.
• Inclusive company culture with employee resource groups (Community Guilds).
• In-person intern cohort and monthly social events.
• Office perks including unlimited snacks, drinks, and catered lunches (Mon, Wed, Fri).