IT Support Specialist II

TL;DR

IT Support Specialist II: Provide reliable technical support for hardware, software, and network issues across Windows, macOS, and Linux systems with an accent on end-user device management, troubleshooting complex problems, and system maintenance. Focus on onboarding/offboarding processes, collaborating with IT teams on escalations, and improving support procedures for seamless service delivery.

Location: Remote (United States)

Company

Leader in quantum computing systems, software, and services; world's first commercial supplier of quantum computers with annealing and gate-model QPUs accessible on-premises or via cloud.

What you will do

• Deliver responsive support for hardware, software, network issues on Windows, macOS, Linux, including devices, peripherals, printers, telephony, and conference systems.
• Install, configure, maintain desktops, laptops, mobile devices (iOS, Android); handle onboarding/offboarding with account provisioning and training.
• Perform routine maintenance, patching, updates, endpoint checks; assist with automated deployment tools like Intune and scripting.
• Manage user accounts and access via Active Directory and cloud platforms; track configurations and coordinate with vendors.
• Collaborate with networking, security, systems teams on escalations; document issues in ticketing systems and suggest process improvements.

Requirements

• Degree or diploma in IT/Computer Science or equivalent; 4+ years IT/desktop support experience.
• Proficiency in Windows/macOS, familiarity with Linux; networking fundamentals (DNS, DHCP, TCP/IP, VPNs).
• Experience with identity/access management (Active Directory, Microsoft 365); strong troubleshooting across systems/devices.
• C-suite white glove support; clear communication, customer service mindset, independent decision-making.
• Ability to prioritize, manage time; flexibility for evenings/weekends or travel to remote sites.

Culture & Benefits

• Future-oriented mindset: see possibilities, commit to ambitious goals, practice straight talk with empathy.
• Accountability for results, team motivation through coaching and empowerment.
• Competitive pay, equity, bonus, perks; total rewards reviewed in interviews based on proficiencies.
• Diverse team of experts and graduates; inclusive environment driving innovation.