IT Specialist (Google Workspace)

TL;DR

IT Specialist (Google Workspace): Providing hands-on IT support and service desk management for U.S. users and executives within a Google-first environment with an accent on ITSM process improvement and endpoint management. Focus on optimizing ITIL 4 workflows, administering MDM solutions, and delivering white-glove VIP support to leadership.

Location: Hybrid in New York, NY, USA

Salary: $85,000 – $105,000 per year

Company

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers.

What you will do

• Refine ITIL 4 processes and administer ITSM platforms like Freshservice or Jira Service Management.
• Provide high-touch support for macOS, ChromeOS, iOS, Android, and Google Workspace.
• Deliver white-glove technical assistance to executive leadership, including the CEO.
• Manage hardware and software inventory and automate provisioning via BetterCloud and MDM.
• Ensure endpoint security through AV, encryption, and Google Endpoint Management.
• Coordinate with vendors for LAN/Wi-Fi, VoIP, and meeting-room A/V in the U.S. office.

Requirements

• 3-5 years of experience in IT support or service-desk roles.
• Proficiency in ITIL processes and modern ITSM tools.
• Strong troubleshooting skills for macOS, ChromeOS, networking basics, and Google Workspace.
• Experience with Workspace ONE UEM or Google Endpoint Management.
• Must be based in the US to provide hands-on support for the New York office.
• Excellent written and verbal English communication for VIP support.

Nice to have

• Experience with BetterCloud for SaaS management.
• Basic scripting skills to automate manual tasks.

Culture & Benefits

• Five weeks paid time off (PTO), 11 company-paid holidays, and unlimited sick days.
• Comprehensive healthcare, mental health benefits, and 401K matching.
• Equity grants for all employees and learning reimbursement opportunities.
• Monthly wellness benefit and volunteer time off.
• Choice of hardware (Mac or PC).