IT Support Technician

TL;DR

IT Support Technician (Healthcare): Deliver end-user IT support for laptops, mobile devices, remote access technologies, and enterprise tools with an accent on MacOS/Windows environments, Google Suite, Okta, and hardware setups. Focus on diagnosing issues, tracking requests in JIRA, providing training, and liaising with other tech teams.

Location: Onsite in Pittsburgh, PA Monday-Friday during business hours. On-call remote support Saturdays 9am-5pm or 1pm-9pm ET. Occasional travel.

Company

Fastest growing healthcare technology company building products like BlinkRx to make prescriptions accessible and affordable via digital platforms.

What you will do

• Provide IT support to end-users and operations via Service Desk, including remote access, software installations, and hardware setups.
• Support MacOS, Windows laptops, iPhone/iPad devices, Zoom, Slack, and other tools.
• Perform desk moves, inventory tracking, and preventative maintenance.
• Track and resolve requests in JIRA, deliver user training, and document processes.
• Liaise with Pharmacy Operations, DevOps, Security, and Software Development teams.
• Participate in on-call rotation for remote support on Saturdays.

Requirements

• 5+ years delivering end-user IT support.
• Experience supporting MacOS, Windows, Okta, Google Suite, Jira/Confluence, Zoom, Slack.
• Managing desktops/laptops in enterprise onsite and remote environments.
• Supporting large remote user community and mobile devices.
• IT asset tracking and documenting SOPs.
• Professional, service-oriented, collaborative mindset in fast-paced setting.

Nice to have

• MDM like Jamf and Intune.
• Amazon Connect and Zendesk.
• Video conference setup with Zoom.

Culture & Benefits

• Highly collaborative team of builders inventing new ways in healthcare.
• Relentlessly learning, curious, cross-functional environment.
• Equal opportunity employer valuing diversity.