Community Operations SME (GovTech)

TL;DR

Community Operations SME (GovTech): Trusted technical and domain expert for customers using hirify.global’s Community Operations products including permitting, licensing, inspections, GIS, and asset management with an accent on workflows, technical architecture, and product capabilities. Focus on leading complex multi-product engagements, analyzing high-impact scenarios, designing innovative solutions, and maximizing adoption and value.

On-site in Dallas, TX or Atlanta, GA (US)

Dallas, TX / Atlanta, GA: $80K – $100K (includes base + variable based on performance)

Company

Leader in AI and ERP solutions for local and state governments in the U.S., serving 2,000+ cities, counties, state agencies, school districts, and special districts.

What you will do

• Develop and maintain expertise across Community Services products (permitting, licensing, inspections, GIS, asset management).
• Champion best practices and lead complex customer engagements with discovery, workflow analysis, and technical assessments.
• Design tailored strategies aligning solutions with regulatory requirements, service goals, and operational constraints.
• Deliver advanced demonstrations connecting product capabilities to community operations outcomes.
• Analyze ambiguous challenges, recommend solutions, document plans, manage issues, and escalate as needed.
• Contribute to knowledge bases, participate in events, webinars, and cross-functional projects.

Requirements

• Bachelor’s degree in related field (Master’s preferred).
• 2+ years implementing, supporting, or managing SaaS solutions with ownership of complex engagements.
• Advanced technical aptitude to analyze systems, model workflows, and articulate concepts to stakeholders.
• Excellent communication, negotiation, analytical, organizational, and prioritization skills.
• Experience with community-facing government systems (permitting, licensing, inspections, asset management, GIS) strongly preferred.
• Background in local government operations, GovTech, customer success, professional services, or technical support preferred.

Culture & Benefits

• Comprehensive healthcare for individuals and families, HSA contributions, wellness stipends.
• Flexible vacation policy, paid company holidays, paid parental leave.
• 401(k) with company match.
• Professional development and growth opportunities.
• Performance-based culture with internal promotions, collaborative offices, weekly catered lunches.