Customer Value Architect (SaaS)

TL;DR

Customer Value Architect (SaaS): Driving adoption, value definition, and validation of the hirify.global platform for high-value customers with an accent on translating technical solutions into quantifiable ROI. Focus on embedding digital twin technology into customer workflows and delivering strategic business outcomes.

Location: Hybrid in Houston, Texas. Must have current and unrestricted working rights in the USA (no visa sponsorship available)

Salary: $130K – $190K + Equity

Company

hirify.global uses AI and machine learning to create engineering-grade 3D digital twins of critical infrastructure, primarily electricity grids, to optimize resilience and investment.

What you will do

• Translate platform functionality into quantifiable value and ROI for high-value enterprise customers.
• Drive the adoption of the hirify.global platform and ensure solutions deliver contractually scoped business outcomes.
• Serve as a trusted commercial and technical advisor to embed solutions into customer workflows and change management.
• Collaborate with Sales and Deployment teams to identify expansion opportunities and inform account strategies.
• Design and deliver focused training sessions and workshops aligned with specific customer goals.
• Build and maintain credible relationships with a broad audience of stakeholders within client organizations.

Requirements

• Significant experience in enterprise account engagement, strategy, and client management, ideally from a large consulting organization.
• Proven ability to develop tangible customer value and ROI frameworks mapped to business priorities.
• Strong critical thinking and the ability to translate customer outcomes into technical solutions.
• Excellent communication skills with a track record of building trusted external stakeholder relationships.
• Current and unrestricted working rights in the USA.

Nice to have

• Experience within the infrastructure or energy sectors.
• An engineering degree.

Culture & Benefits

• Competitive base salary plus ESOP.
• Meritocratic, non-bureaucratic, and low-ego work environment.
• Opportunity to work on complex, meaningful products solving real-world infrastructure problems.
• Direct impact on the trajectory of a high-growth company recognized by Time Magazine.
• Significant career development and growth opportunities.