Customer Value Architect

Location: Hybrid in Houston, Texas, United States. Current and unrestricted working rights are required; visa sponsorship is not available.

Salary: $130K–$190K base salary plus equity/ESOP.

Company

hirify.global is a high-growth technology company providing a SaaS platform with engineering-grade 3D digital twins of electricity grids and other critical infrastructure, using machine learning and physics-enabled simulations.

What you will do

• Develop proficiency with the hirify.global platform and translate its functionality and value into customer outcomes.
• Work closely with enterprise customers, including meaningful on-site engagement, to drive platform adoption and ensure solutions deliver contractually scoped business outcomes.
• Understand customer strategic priorities, advise on technical and commercial solutions, and support workflow and change-management requirements.
• Define business cases, ROI metrics, reporting cadences, and value-delivery reviews with customers.
• Deliver customer training and workshops, identify emerging needs and expansion opportunities, and engage broad stakeholder groups.
• Collaborate with Sales and Deployment teams on customer happiness, adoption, account strategies, growth, and value-demonstration frameworks.

Requirements

• Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience developing tangible customer-value and ROI frameworks aligned with client strategic and business priorities.
• Strong communication skills, including the ability to explain complex topics clearly.
• Strong critical-thinking capabilities and the ability to translate customer outcomes into technical solutions.
• Strong external stakeholder-engagement skills and the ability to build trusted relationships.
• A proactive problem-solving approach, with the ability to develop creative solutions for customer pain points and commercial opportunities.
• Current and unrestricted working rights in the United States.

Nice to have

• Experience in infrastructure, particularly the energy sector.
• An engineering degree.

Culture & Benefits

• Competitive salary and ESOP/equity.
• Significant career development and growth opportunities.
• Meritocratic, non-bureaucratic, and low-ego work culture.
• Opportunity to work on complex, meaningful products and real-world infrastructure problems.
• Opportunity to play a direct role in the trajectory of a high-growth company.