Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing the full customer lifecycle for users in Australia with an accent on onboarding, adoption, and retention. Focus on building proactive relationships, coordinating technical delivery with product teams, and identifying growth opportunities within the cybersecurity sector.

Location: Must be based in Australia (Remote)

Company

hirify.global is a cybertech company specializing in open-source solutions for proactive cyber threat management, trusted by over 6,000 organizations worldwide.

What you will do

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal.
• Build strong, proactive relationships with customers throughout the Australian region.
• Identify and support opportunities for upsell and cross-sell in partnership with Sales.
• Coordinate with internal engineering and product teams to resolve customer issues and align technical delivery with business goals.
• Collaborate with Customer Support Engineers to ensure seamless communication and response to support tickets.
• Track success metrics and share customer feedback to drive product and service improvements.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech.
• Based in Australia.
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS.
• Experience with CRM/CSM tools and customer journey tracking.
• Fluency in English.
• Comfortable working in a remote, async-first culture.

Nice to have

• Familiarity with the cybersecurity sector, especially threat intelligence.

Culture & Benefits

• Competitive pay and equity ownership in the company.
• Remote-first, flexible, and balanced work environment.
• Provision of necessary gear and equipment of your choice.
• Regional and global offsites held twice a year for team connection and collaboration.