Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing strategic success and product adoption for Spanish and Italian customers with an accent on bridging technology and security goals. Focus on driving ROI, managing behavioral change campaigns, and acting as the Voice of the Customer to influence the product roadmap.

Location: Hybrid (Madrid, Spain)

Company

hirify.global is a European human risk management provider focusing on cybersecurity awareness and behavioral change through a data-driven SaaS platform.

What you will do

• Partner with customers to define success criteria and build tailored engagement plans to achieve security goals.
• Advise customers on best practices for cybersecurity awareness to design and execute internal safety cultures.
• Lead Business Reviews to demonstrate tangible ROI and security improvements.
• Synthesize user feedback and share actionable insights with the Product Development team to influence the roadmap.
• Monitor health scores and adoption trends to proactively support at-risk customers.
• Guide the deployment of awareness campaigns optimized for high engagement and behavioral change.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Consulting.
• Excellent written and spoken Spanish and English required.
• Experience working within a SaaS environment.
• Proven track record of driving product adoption and communicating value delivery.
• Ability to navigate complex organizations and manage multiple internal and external stakeholders.
• Must be based in Madrid for hybrid work.

Nice to have

• Proficiency in Italian.

Culture & Benefits

• Work-life balance with flexible hours and 33 vacation days.
• Financial and wellbeing support via Open Up and corporate discounts.
• Collaborative environment with virtual events, team activities, and local meet-ups.
• Provision of tech equipment and referral bonuses.
• Dog-friendly headquarters.