Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Own the full post-sales customer journey from onboarding through long-term success with an accent on driving adoption, value realization, and operationalizing the platform within SOC workflows. Focus on building CS processes from scratch, acting as trusted advisor to security teams, and translating customer feedback into product insights.

Location: McLean, VA (Hybrid), remote-first with occasional travel

Salary: $135,000-$165,000 base + bonus

Company

Building security products that enable human-AI collaboration to defend against cyber threats, backed by investors including Red Cell Partners and General Catalyst.

What you will do

• Own the customer lifecycle: lead onboarding, implementation, adoption, and ongoing success to ensure fast time-to-value
• Partner directly with SOC analysts, engineers, and leaders to integrate hirify.global into their workflows
• Drive platform adoption and measurable outcomes tied to security objectives
• Act as trusted advisor, aligning product to operational and strategic goals
• Identify risks, expansion opportunities, and manage account health
• Build CS function: define frameworks, success plans, health scoring, and engagement models
• Close feedback loops with Product and Engineering on customer needs
• Support technical integrations and troubleshooting

Requirements

• 3-6+ years in Customer Success, Technical Account Management, or similar in SaaS, owning end-to-end post-sales relationships
• Experience with cybersecurity products or SOC workflows, detection/response, or security operations
• Technical aptitude with APIs, integrations, and troubleshooting
• Builder mindset: experience in early-stage startups, handling ambiguity, creating processes
• Strong communication with technical and executive security stakeholders

Nice to have

• Experience supporting SOC teams (SIEM, SOAR, detection engineering, threat intelligence)
• Background in high-growth startups
• Familiarity with modern security stacks
• Experience influencing product via customer feedback

Culture & Benefits

• Competitive salary, bonus, and equity
• 100% employer-paid comprehensive health insurance (medical, dental, vision) for family
• Unlimited PTO with manager approval
• 14 weeks fully-paid parental leave
• Flexible remote-first work with occasional travel
• 401k, FSA, professional development, mental health benefits