Customer Programs Manager (Cybersecurity)

TL;DR

Customer Programs Manager (Cybersecurity/SaaS): Overseeing mid-market customers' journey in France from onboarding to renewals using scaled engagement models with an accent on scalable programs, product adoption, and retention. Focus on designing 1-to-many engagement strategies, optimizing customer health via data analysis, and automating CS processes for high-volume account books.

Location: Remote (Berlin or Cologne, Germany)

Company

hirify.global is a fast-growing human risk management provider specializing in cybersecurity and data protection awareness platforms.

What you will do

• Develop and execute scalable programs such as webinars and email campaigns to drive adoption and retention for SMB and low-touch customers.
• Monitor customer health for 500-1000 accounts, identifying risks and opportunities using internal dashboards and metrics.
• Collaborate with CSMs, AEs, Product, and Marketing to create seamless 1-to-many customer experiences.
• Analyze customer data to identify common challenges and proactively suggest process improvements.
• Maintain high data hygiene within Salesforce and other internal CS tools.

Requirements

• 1+ year of experience in inside sales, customer success, BDR, or product marketing roles.
• Fluency in French and English.
• Experience with SaaS tech stack, specifically Salesforce, Highspot, or Planhat.
• Ability to leverage AI tools for research and data analysis to solve customer needs.
• Solution-driven mindset and comfort demonstrating product functionality to customers.

Nice to have

• Project Management certifications (Prince2, PMI, or equivalent).
• Proficiency in German, Spanish, or Dutch.

Culture & Benefits

• Work-life balance with flexible hours and 33 vacation days.
• Financial and wellbeing support via Open Up and corporate discounts.
• Collaborative environment with virtual events, local meet-ups, and a dog-friendly HQ.
• Provision of necessary tech equipment and referral bonuses.