Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing the full customer lifecycle including onboarding, adoption, and renewal for users across Southeast Asia with an accent on relationship growth and technical delivery alignment. Focus on identifying upsell opportunities, collaborating with engineering teams, and leveraging data to optimize customer engagement strategies.

Location: Must be based in Singapore (Remote)

Company

hirify.global is a cybertech company developing innovative open-source and AI-powered solutions for proactive cyber threat management.

What you will do

• Own and manage the full customer lifecycle, including onboarding, adoption, training, and renewal.
• Build and maintain strong, proactive relationships with customers across Southeast Asia.
• Identify and support opportunities for upsell and cross-sell in partnership with the Sales team.
• Coordinate with internal support, engineering, and product teams to resolve customer issues effectively.
• Collect and share customer feedback to drive product and service quality improvements.
• Track success metrics and use data to inform customer engagement strategies.

Requirements

• 3+ years of experience in Customer Success or Account Management within SaaS or tech.
• Based in Singapore with experience supporting regional customers in Southeast Asia.
• Technical aptitude and ability to work with tools like OpenCTI or OpenBAS.
• English: Proficiency required for an English-first working environment.
• Comfort working in a remote, async-first corporate culture.
• Experience with CRM/CSM tools and customer journey tracking.

Nice to have

• Familiarity with the cybersecurity sector, specifically threat intelligence.
• Fluency in additional languages such as Mandarin or Japanese.

Culture & Benefits

• Competitive pay and equity sharing.
• Remote-first, flexible environment focusing on work-life balance.
• Customizable home office gear setup.
• Twice-a-year regional and global offsite gatherings.