Customer Success Manager, SMB/ Enterprise

TL;DR

Customer Success Manager (SMB/Enterprise): Increase client engagement, adoption, and growth for APAC accounts by providing expert strategic input on the SaaS digital intelligence platform with an accent on relationship building, churn mitigation, and value realization. Focus on acting as trusted advisor, identifying upsell opportunities, and ensuring platform adoption to achieve business goals.

Location: Singapore (hybrid, in-office collaboration with partial remote work)

Company

Publicly traded SaaS company providing digital intelligence data and solutions to global customers like Google and eBay.

What you will do

• Be the primary point of contact for assigned SMB/Enterprise APAC accounts.
• Act as trusted partner and advisor, guiding customers through the platform journey.
• Identify and mitigate churn risks with proactive retention measures.
• Manage and expand long-term relationships to ensure renewals and account longevity.
• Uncover upsell opportunities throughout the customer lifecycle.
• Develop expertise across all hirify.global products to drive client engagement and value.

Requirements

• Fluent in English (written and spoken); additional Asian languages a strong bonus.
• Solid understanding of digital marketing space and trends.
• 3+ years in client-facing role, preferably SaaS.
• Strong relationship building skills to establish trust internally and with clients.
• Analytical mindset to digest problems and identify solutions.
• Experience producing high-quality client-facing materials.
• Excellent problem-solving and critical thinking skills.
• Team player who collaborates effectively.

Culture & Benefits

• Hybrid work model emphasizing in-office collaboration for connected culture.
• Competitive compensation and perks focused on well-being.
• Opportunities for career growth with coaching and learning solutions.
• Open dialogue to bring ideas and drive change.
• Strong emphasis on diversity, inclusivity, and community events like team outings.
• Work with a powerful product loved by employees and customers.