Director, Customer Success

Location: Hybrid role based in the New York City office

Salary: $188,000–$242,000 base wage per year

Company

hirify.global helps businesses manage HR-related needs through its products and services, including health insurance, benefits, and workforce solutions.

What you will do

• Lead, expand, and mentor a 60+ person Customer Success organization.
• Set the Customer Success strategy, prioritize OKRs, and hire, train, and develop CSMs and frontline managers.
• Drive customer lifetime value through product adoption, service optimization, renewals, and value realization.
• Co-create and execute a customer-led revenue strategy that generates measurable pipeline and recurring revenue.
• Own Customer Success revenue targets and operating rhythms while protecting customer trust.
• Represent the customer voice and partner with account development and cross-functional stakeholders.

Requirements

• At least 10 years of professional experience, ideally in customer success, account management, account development, customer support, or professional services.
• At least 6 years of people management experience building and managing large 60+ person customer-facing teams.
• Experience driving commercial outcomes with existing customers.
• Experience working with complex products and explaining complicated ideas clearly.
• Ability to design scalable customer success delivery models aligned with customer segments and growth plans.
• Data-driven decision-making, experimentation, iteration, and willingness to engage directly with customers.

Nice to have

• Experience in technology or SaaS.

Culture & Benefits

• Welcoming, casual, and supportive working environment.
• Benefits and wellness program offerings.
• Company retreats and opportunities to learn from startup community leaders.
• Values-centered culture focused on camaraderie, openness, grit, integrity, and simplicity.
• Inclusive workplace with reasonable accommodations for candidates and employees.