Customer Success Manager II

Location: Remote, United States

Salary: $70,000–$80,000 annually, plus a performance-based bonus targeted at 15% of base salary.

Company

hirify.global provides a secure multi-cloud platform for content security and governance, helping more than 22,000 organizations protect, manage, and collaborate on business content.

What you will do

• Onboard customers through best-practice guidance, engagement sessions, and platform walkthroughs.
• Develop product expertise and demonstrate how hirify.global features support customer business outcomes.
• Monitor account health and performance metrics, resolve issues, and maintain a strong customer experience.
• Partner with account managers to execute deployment, adoption, upsell, and customer success strategies based on client goals and KPIs.
• Forecast lifecycle risks and opportunities, support at-risk renewals, and coordinate communication across customer-facing and internal teams.
• Document processes, create data-driven working materials, and relay customer feedback to product and support stakeholders.

Requirements

• 3+ years of relevant industry experience.
• Customer-service orientation and a strong interest in resolving customer issues.
• Ability to learn product features and connect them to customer value.
• Ability to build processes, work flexibly in a dynamic environment, and contribute as a high-performing team member.
• Ability to analyze data using spreadsheets, BI tools, and reports and create action plans from the findings.
• Bachelor’s degree from an accredited college or university.

Culture & Benefits

• Remote work with flexible hours and Responsible Time Off.
• Paid holidays, sick time, parental leave, and adoption leave.
• 401(k) with company match, HSA contributions, and FSA options.
• Reimbursements for gym, mobile phone, and internet expenses.
• Well-being applications, an Employee Assistance Program, virtual healthcare, and benefits navigation support.
• Collaborative offices in Draper, Raleigh, Mountain View, Reading, and Poznan.