Training and E-Learning Content Creator (SaaS)

TL;DR

Training and E-Learning Content Creator (SaaS): Auditing and creating digital e-learning content for customers and employees with an accent on video tutorials and LMS maintenance. Focus on simplifying complex technical concepts and utilizing AI tools to drive product adoption.

Location: UK

Company

hirify.global is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide using AI and ML.

What you will do

• Audit and revamp existing e-learning content to ensure clarity, completeness, and consistency.
• Create high-quality video tutorials and how-to guides for SaaS products using AI tools like Synthesia.
• Maintain the LMS and implement data-driven decisions to increase content adoption and usage.
• Collaborate with Product Managers and Engineers to educate users on new feature launches.
• Partner with Customer Support to identify and address knowledge gaps through improved content and AI routing.
• Track KPIs related to content effectiveness, search success rates, and case deflection.

Requirements

• 3+ years of experience as an e-learning content creator, instructional designer, or documentation specialist.
• Proven experience working within a SaaS or technology environment.
• Proficiency with LMS platforms and video editing/content creation tools.
• Demonstrated ability to simplify complex technical concepts for non-technical audiences.
• Fluent English and fluency in Italian, German, or Portuguese.

Culture & Benefits

• Collaborative culture centered on innovation, determination, and impact.
• Opportunity to work at the first unicorn in the public transportation technology sector.
• Inclusive and accessible interview experience and work environment.
• Equal opportunity employer regardless of background or identity.

Hiring process

• Initial screening with the Talent Acquisition team.
• Initial Assessment with the Education Lead.
• Panel Exercise with Education, Support, and Training specialists.
• HR call and reference checks.