Customer Training Specialist (SaaS)

TL;DR

Customer Training Specialist (SaaS): Creating and executing educational content and training programs for external customers and franchisees with an accent on software implementation and instructional design. Focus on developing scalable education experiences, measuring program effectiveness, and aligning learning objectives with business revenue goals.

Company

hirify.global is building a platform for intentional living, connecting people with wellness and fitness experiences through brands like Mindbody and ClassPass.

What you will do

• Create, develop, and execute educational content and training programs for external customers and franchisees.
• Deliver high-quality virtual training curriculum and refresher courses.
• Collaborate with cross-functional teams to identify training needs and align content with business strategy.
• Develop and pilot new delivery methods to scale education and reach more users.
• Use data and analytics to inform content development and measure program effectiveness.
• Maintain content health to ensure all resources remain up-to-date and relevant.

Requirements

• Bachelor’s degree or equivalent experience in Education or Instructional Design.
• 2-3 years of customer service experience within a SaaS business.
• 1+ years of experience in training or certification creative and delivery.
• Proficiency in adult learning styles, principles, and methodologies.
• Excellent written and verbal communication skills for live and virtual presentations.
• Strong organizational skills and extreme attention to detail.

Culture & Benefits

• Inclusive environment that values diversity and different perspectives.
• Culture driven by innovation and curiosity.
• Focus on enhancing wellness through technology.
• Equal Opportunity Employer.