Senior Manager of Customer Solutions Engineering for Strategic Accounts

Location: Hybrid in Atlanta, with in-office attendance required one day per week; candidates must live within a commutable distance.

Company

hirify.global is a behavioral data platform that helps businesses understand and improve digital customer and employee experiences.

What you will do

• Lead, coach, hire, onboard, and manage the performance of 4–6 Strategic Customer Solutions Engineers.
• Own the team's contribution to net revenue retention by tracking renewal risk, expansion pipeline, and technical account health.
• Provide senior technical leadership for escalations, stalled expansions, at-risk renewals, and executive customer relationships.
• Partner with Strategic Account Executives and Sales leadership on account prioritization, territory strategy, and CSE capacity planning.
• Build repeatable renewal narratives, POC/PoV frameworks, QBR structures, health scoring, and value-delivery processes.
• Drive technology-consolidation plays, product-feedback loops, advocacy programs, and AI- and MCP-powered workflows.

Requirements

• 5+ years of experience in Customer Success, Sales Engineering, or Technical Account Management, including at least 2 years managing a technical customer-facing team.
• Demonstrated success influencing renewal and expansion outcomes for enterprise or strategic accounts with $300K+ ARR.
• Strong understanding of web and mobile technologies, including HTML, CSS, JavaScript, APIs, data architecture, integrations, and digital experience platforms.
• Fluency with current AI tools and frameworks such as Anthropic and OpenAI.
• Experience operationalizing generative AI tools, deployment scripts, or automated workflows within a delivery function.
• Experience building repeatable playbooks, QBR frameworks, health scoring, and POC methodologies, with executive-level stakeholder engagement.

Nice to have

• Passion for Digital Experience, data-driven storytelling, and diagnosing technical risk before it becomes a churn signal.

Culture & Benefits

• Flexible PTO, an annual company-wide closure, and federal holidays.
• Sponsored benefits for US-based employees and supplemental coverage options for international employees.
• Professional development programs and an annual learning subsidy for US and EMEA-based employees.
• Monthly productivity stipend for US and EMEA-based employees.
• Team off-sites, an annual company-wide meet-up, paid parental leave, and bereavement leave.