Manager, Technical Account Management

Location: Remote-first and location independent within the United States; supports the West Coast team.

Salary: $230,000–$260,000 USD per year, with an 80/20 variable compensation split, plus ISO equity options.

Company

hirify.global is an agentic marketing platform powered by a composable customer data platform, helping enterprises activate customer data and AI for marketing.

What you will do

• Build, hire, develop, and manage a high-performing team of Technical Architects serving enterprise customers.
• Set team goals, performance metrics, accountability structures, and career development programs.
• Drive customer onboarding, success planning, retention, expansion, and proactive intervention strategies.
• Maintain technical expertise in the hirify.global platform and establish implementation best practices.
• Lead complex technical escalations and collaborate with Engineering and Product on customer-driven improvements.
• Partner with Sales, Marketing, and Product on go-to-market initiatives and customer success strategy.

Requirements

• 3–5 years of people management experience, preferably leading technical customer-facing teams.
• 8–10 years of experience in client-facing or technology-focused roles combining business and technical expertise.
• Experience with enterprise software implementations, APIs, databases, and data integration systems.
• Experience with customer success methodologies, metrics, and best practices.
• Ability to manage complex technical projects with multiple stakeholders and influence organizations at all levels.
• Must be eligible to work in the United States; employment eligibility is verified post-hire through E-Verify.

Nice to have

• Experience with data warehouses, ETL/ELT processes, and modern data stack technologies.
• Background in customer data platforms, marketing technology, or data activation.
• Experience in B2B SaaS, customer success, or solutions engineering.
• Track record of driving enterprise expansion and reducing churn.

Culture & Benefits

• Remote-first, location-independent work arrangement within the United States.
• Meaningful equity compensation through ISO options.
• Early exercise opportunity and a 10-year post-termination exercise window.
• Culture focused on ambition, impact, efficiency, humility, kindness, and continuous learning.