Manager, Technical Account Management (AI)

TL;DR

Manager, Technical Account Management (AI): Leading a team of Technical Architects to enhance customer engagement and success with a focus on enterprise clients. Focus on building technical capabilities, driving customer retention, and collaborating with cross-functional teams to innovate product offerings.

Location: New York City with hybrid work arrangements

Salary: $230,000 - $260,000 USD per year

Company

hirify.global empowers businesses to leverage their data for personalized customer experiences.

What you will do

• Build and develop a high-performing team of Technical Architects
• Drive retention and expansion strategies for enterprise customers
• Establish best practices for customer engagement
• Lead complex technical escalations and problem-solving initiatives
• Collaborate with Sales, Marketing, and Product teams

Requirements

• 3-5 years of people management experience
• 8-10 years in client-facing or technology-focused roles
• Deep understanding of enterprise software implementations
• Exceptional communication and presentation skills