Technical Account Manager (IT Management and Cybersecurity)

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

• Act as the primary technical advisor for assigned customers and help remove obstacles to successful product adoption.
• Conduct Technical Account Reviews, assess platform usage, identify optimization opportunities, and address technical challenges.
• Build customer success plans covering integrations, advanced capabilities, training, education, and professional services.
• Partner with Customer Success, Product, Support, Professional Services, Operations, and Sales to resolve issues and improve customer outcomes.
• Deliver technical presentations, product demonstrations, implementation guidance, and education on product features, roadmap updates, and best practices.
• Identify expansion opportunities and provide strategic feedback for product and roadmap improvements.

Requirements

• 3–5 years of experience in technical account management, customer success engineering, solutions consulting, or a similar customer-facing technical role.
• Experience managing strategic customer relationships, conducting Technical Account or Business Reviews, and driving technical issues to resolution.
• Strong presentation, communication, relationship-building, troubleshooting, and problem-solving skills.
• Experience with enterprise software implementation, onboarding, or technical consulting.
• Strong understanding of Windows Server and workstation administration.
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, firewalls, and routing.
• Professional-level English communication skills.

Nice to have

• Experience supporting Managed Service Providers.
• Experience with Remote Monitoring & Management, Professional Services Automation, backup, documentation, cybersecurity, or IT management platforms.
• Sales, solution consulting, technical product demonstration, or solution design experience.
• Microsoft systems administration experience.
• CCNA, Network+, Microsoft, or similar technical certifications.
• Bachelor's degree or equivalent technical experience.
• Additional language proficiency.

Culture & Benefits

• Work with IT management and cybersecurity products used by organizations in more than 20 countries.
• Develop deep technical expertise through ongoing training, certifications, and hands-on learning.
• Contribute to customer success, product improvements, and future roadmap initiatives.
• Join a high-growth organization focused on innovation, accountability, urgency, and measurable results.