Partner Success Manager (SaaS)

Location: UKD Remote; remote or hybrid depending on location, with travel to partner locations and IT Nation events and up to 30% travel required.

Company

hirify.global is a software company providing a platform that helps technology solution providers manage operations, improve sales, automate service delivery, and remotely control technology.

What you will do

• Build and maintain strong partner relationships to increase platform value, retention, satisfaction, adoption, renewals, and account expansion.
• Help partners maximize their hirify.global investments by using available licenses and identifying new opportunities.
• Propose platform-based solutions to partner challenges and map features to business benefits.
• Collaborate with Sales, Marketing, Support, and other stakeholders on partner needs, escalations, and resolution priorities.
• Research, analyze, and document findings while creating scalable playbooks and partner interaction processes.
• Travel to partner locations and IT Nation events as required.

Requirements

• Bachelor’s degree in a related field or equivalent business experience.
• 6+ years of relevant experience.
• Strong knowledge of the IT service provider market, business processes, and industry standards.
• Technical acumen with the ability to explain technology and business concepts clearly.
• Ability to manage large projects and processes independently with limited supervision.
• Ability to adapt to new technologies and processes based on partner requirements.

Nice to have

• Master of Business Administration (MBA).
• 5+ years of experience in the SaaS industry.

Culture & Benefits

• Remote or hybrid working arrangements depending on location.
• Opportunity to work with a global software company serving technology solution providers.
• Inclusive workplace focused on diverse perspectives, collaboration, and individual contributions.
• Travel opportunities to partner locations and IT Nation events.