Senior Human Resources Business Partner

TL;DR

Senior Human Resources Business Partner (Healthcare): Partner with VP of Operations to design and scale high-performing culture, organization structures, and performance systems for customer support teams with an accent on creating a human, empowered, patient-centric environment. Focus on defining roles and career paths, building performance tools, handling employee relations, and ensuring training and compliance in a regulated setting.

Location: New York, NY (Hybrid: office Mon-Thurs with weekly lunches, remote Fridays)

Compensation: $155,000 - $170,000 USD

Company

AI-powered virtual care engine partnering with leading health systems like Mayo Clinic and Cedars-Sinai to modernize primary care using clinical AI and provider tools.

What you will do

• Design and scale sustainable culture for customer support teams, enhancing recognition, rituals, and team identity.
• Define roles, job architectures, career paths, and team structures in partnership with Ops leaders.
• Build performance systems including scorecards, rubrics, and promotion processes; equip managers with coaching tools.
• Handle employee relations as a trusted advisor, ensuring fairness, empathy, and compliance.
• Support training programs, quality assurance, workflows, documentation, and regulatory adherence for frontline teams.

Requirements

• 8–12 years in People Operations, HRBP, Talent, or Org Design roles
• Experience supporting frontline, customer service, or clinical support teams
• Comfortable handling tough employee conversations and building in ambiguity
• Passion for people, culture, and performance in real-world organizations

Nice to have

• Experience managing recruiters or HR team members
• Background in healthcare or tech-enabled services

Culture & Benefits

• Remote Fridays; weekly lunches and stocked fridges Mon-Thurs
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, 2 personal days
• Stock options, paid parental leave, 401k, commuter benefits, competitive health/dental/vision insurance