Technical Account Manager (API Security)

TL;DR

Technical Account Manager (API Security): Serve as dedicated technical advisor and trusted partner to customers, defining outcome-driven operational plans and guiding platform optimization with an accent on cybersecurity best practices, AI-driven features, and value realization. Focus on identifying high-impact use cases, delivering enablement sessions, conducting QBRs, and maturing customers' API security programs.

Company

hirify.global is the pioneering API Security vendor delivering patented solutions to discover APIs, stop attackers, and provide remediation for secure development across industries like banking, retail, and IoT.

What you will do

• Serve as proactive technical advisor, deeply understanding customer environments to guide platform optimization and measurable outcomes.
• Develop mutual action plans to accelerate time-to-value and advance customers through product maturity stages.
• Identify high-impact use cases, provide hands-on guidance for production deployment, and optimize for expanded coverage.
• Brief customers on new capabilities like MCP and AI features, delivering tailored enablement sessions.
• Deliver best-practice recommendations, risk identification, and standardized success reporting including QBRs.
• Partner cross-functionally with Sales, Product, and Engineering; manage relationships from operators to executives; provide feedback via Jira.

Requirements

• 3+ years in solution delivery, customer management/consulting, or technical account management, preferably in SaaS.
• Experience in project management and enterprise customer relationships, including senior stakeholders.
• Technical background in network security, API ecosystem, AppSec, WAF, RASP, or similar; understand HTTP protocol, Postman.
• Proven track record improving retention, upsell, and satisfaction in a team setting.
• Excellent communication, time management, multi-tasking, and prioritization skills.
• Bachelor's degree or equivalent, preferably in computer science, cybersecurity, or project management.

Culture & Benefits

• Passionate team environment embracing new ideas from anywhere.
• Startup benefits: quick impact, outsized contributions, diverse challenges.
• Collaborative cross-functional work with Sales, Product, and Engineering.
• High-growth opportunities to build team, systems, and processes.