Director of Account Management and Ad Operations (Adtech)

TL;DR

Director of Account Management and Ad Operations (Adtech): Leading and scaling the post-sale organization for Direct Demand with an accent on campaign execution, delivery monitoring, and operational excellence. Focus on building scalable processes, managing cross-functional alignment between Sales and Product, and solving complex technical implementation challenges.

Location: Must be based in NYC and able to work from the SoHo office 3x per week (Tuesdays, Wednesdays, Thursdays)

Salary: $150,000 – $155,000 annual base plus variable component and equity

Company

hirify.global builds technologies to increase the quality of online conversations and support independent journalism by reducing toxicity and fostering healthy discussions.

What you will do

• Lead and scale a global Account Management and Ad Operations team supporting Direct Demand across multiple ad products.
• Own the full post-sale lifecycle, including asset collection, campaign setup, trafficking, launch, and delivery monitoring.
• Act as the senior escalation point for technical implementation challenges, performance concerns, and billing discrepancies.
• Collaborate with Sales, Product, Engineering, Finance, and Legal to ensure operational alignment and accurate reporting.
• Develop and document scalable processes, workflows, and SLAs to support business growth.
• Foster a solutions-oriented culture focused on accountability and continuous improvement.

Requirements

• 7+ years of experience in digital advertising, ad tech, or publisher environments.
• Proven track record in post-sale functions such as Account Management, Ad Operations, or Client Services.
• Experience managing and developing professional teams.
• Strong executive communication skills for handling high-level client presentations and difficult conversations.
• Technical proficiency in setting up, launching, and tracking digital ad campaigns via 1st and 3rd party systems.
• Must be based in NYC.

Culture & Benefits

• Premium health benefits (medical, dental, vision) 100% subsidized for employees through Aetna.
• 401(k) with company match up to 4%.
• Uncapped PTO policy.
• Comprehensive support including phone reimbursement and a 24/7 telehealth plan.
• Company-sponsored Life and Accidental insurance.
• Dynamic environment with high ownership and growth opportunities.