Technical Account Manager (Identity & Access)

TL;DR

Technical Account Manager (Identity & Access): Managing technical and business relationships to drive adoption of the hirify.global platform with an accent on solution architecture and customer success. Focus on resolving technical roadblocks, guiding product integrations, and aligning the product roadmap with customer business goals.

Location: London, UK. Hybrid/Remote options available; willingness to travel within EMEA (up to once a month) is required.

Company

A provider of modern tools for secure, trusted, and end-to-end digital identity journeys for large-scale enterprises.

What you will do

• Drive customer success and adoption of hirify.global solutions.
• Provide technical guidance and architect solutions to meet business and security needs.
• Partner with Product, R&D, and Professional Services to ensure world-class onboarding and integrations.
• Resolve technical roadblocks and lead technical responses during incidents.
• Lead Quarterly Business Reviews and present product roadmaps to align with customer goals.
• Conduct customer enablement sessions via webinars or in-person.

Requirements

• Technical leadership experience in B2B SaaS (Customer Success, Solution Engineering, or TAM).
• Deep knowledge of Identity and Access technologies: SSO, SAML, OAuth, OIDC, RBAC, REST APIs, and WebAuthn (FIDO2).
• Familiarity with cloud architectures (AWS, Azure, GCP) and Kubernetes/OpenShift.
• Ability to nurture executive-level relationships and manage cross-functional technical projects.
• Strong communication and presentation skills.

Culture & Benefits

• Competitive salary and comprehensive health, dental, and vision insurance.
• Dynamic, collaborative, and innovation-focused work environment.
• Flexible work arrangements and remote work options.
• Strong commitment to Diversity and Inclusion.