Behavioral Health Contact Center Care Advocate (Healthcare)

TL;DR

Behavioral Health Contact Center Care Advocate (Healthcare): Providing front-line support and mental health care referrals for service members and veterans with an accent on triage, crisis counseling, and case documentation. Focus on managing inbound/outbound engagement and coordinating care with mental health providers.

Location: Remote (US)

Company

A unique SDVOSB services company partnering with healthcare and life sciences organizations to deliver AI, automation, and data transformation solutions to government entities.

What you will do

• Provide front-line support for referrals, inbound/outbound engagement, and intakes.
• Execute contact center procedures for case tracking, routing, and escalation.
• Manage coach scheduling and comprehensive case documentation.
• Facilitate warm handoffs to coaches or escalation points.

Requirements

• Minimum one year of experience in a medical or hospital call center.
• Minimum one year of experience in triage, care management, motivational interviewing, and crisis counseling.
• Fluent in English and/or Spanish (oral and written).
• Ability to handle crisis and abusive calls professionally and effectively.
• Strong empathy and communication skills for interacting with Veterans and Service members.
• Must be authorized to work in the US.

Culture & Benefits

• Entrepreneurial environment that empowers individuals to be themselves.
• Culture based on 10 Guiding Principles, including transparency and valuing people above all else.
• Fast-paced environment with diverse daily challenges.
• Commitment to equal opportunity and non-discrimination.