Care Expert (Healthtech)

TL;DR

Care Expert (Healthtech): Transforming member requests into delightful experiences by providing meaningful solutions and transparent guidance within the French healthcare system. Focus on bhirify.globalcing exceptional member support with driving innovative Care projects to improve processes and team performance.

Location: Must be based in France (fiscal residence). Offers hybrid office options or full-remote flexibility within France.

Company

hirify.global is a leading healthtech company integrating insurance, prevention, and care into a single, acclaimed user experience for over 1 million members.

What you will do

• Provide exceptional support to members via email, chat, and phone.
• Master the intricacies of the French healthcare system and B2B partner needs.
• Drive process excellence by identifying and implementing key improvements.
• Lead end-to-end projects to enhance member autonomy and team performance.
• Collaborate on cross-community product innovations.
• Attract and mentor new talent to the Care team.

Requirements

• Full working proficiency in French and English (written and spoken).
• Must be based in France (fiscal residence).
• Genuine passion for helping others and solving complex challenges.
• Confidence in navigating digital tools and technology.
• Strong empathy and ability to maintain a calm presence in interactions.
• Ability to thrive in a collaborative, asynchronous work environment.

Nice to have

• Prior understanding of the French healthcare system.

Culture & Benefits

• Flexible working hours and vacation policy.
• Comprehensive health insurance coverage for employees and families.
• Dedicated coaching for every employee from day one.
• Generous equity packages for permanent contracts.
• Top-tier equipment including Macbook Pro and noise-canceling headphones.
• Flexible training budget and support for professional development.