Client Care Coordinator (Healthcare)

TL;DR

Client Care Coordinator (Healthcare): Managing client intake, inquiries, and scheduling to ensure a seamless experience for potential patients with an accent on responsiveness and professional communication. Focus on maintaining accurate scheduling records and coordinating with clinical teams within U.S. Eastern Time zone requirements.

Location: Must be available to work during U.S. Eastern Time (EST) business hours

Company

hirify.global is a professional services firm providing specialized staffing and operational support solutions.

What you will do

• Manage incoming calls, emails, and online inquiries promptly and professionally.
• Conduct initial intake scheduling and coordinate appointments for new clients.
• Match clients to appropriate providers based on clinical needs and availability.
• Maintain accurate and up-to-date scheduling records.
• Support intake flow for medication management and prescriber coordination.
• Collaborate with clinical and administrative teams to improve intake workflows.

Requirements

• Must be available to work a full-time schedule aligned with U.S. Eastern Time (EST).
• Strong phone presence and professional communication skills.
• Ability to work independently and make sound decisions within defined guidelines.
• Highly organized with strong attention to detail.
• Prior experience in client intake, scheduling, or call-based support roles.
• Familiarity with scheduling systems or electronic medical records (EMRs).

Nice to have

• Experience in healthcare or behavioral health settings.

Culture & Benefits

• Full-time position with a structured 35-hour work week.
• Opportunity to work in a fast-paced, client-facing environment.
• Professional development through potential expansion into additional responsibilities like prior authorizations.
• Collaborative team environment with regular meetings to support workflow improvement.