Case Manager (Social Services / Client Services)

TL;DR

Case Manager (Social Services / Client Services): Assist individuals in navigating complex systems to obtain services such as Medicaid benefits, housing assistance, food programs, transportation, and community resources with an accent on client intake, needs assessment, and application support. Focus on connecting clients to providers, tracking referrals, maintaining documentation, and coordinating ongoing services with agencies.

Hourly Pay: $21–$25 per hour (based on experience)

Company

Mission-driven organization improving access to care and social services.

What you will do

• Conduct client intake and assess social and healthcare needs.
• Assist with applications for government programs like Medicaid, SNAP, and housing assistance.
• Connect clients to community resources and service providers.
• Track referrals and follow up to ensure services are received.
• Maintain accurate documentation and case notes in internal systems.
• Coordinate with government agencies, healthcare providers, and organizations.
• Provide ongoing support and ensure compliance with policies.

Requirements

• High School Diploma required; Associate’s or Bachelor’s in Social Work, Human Services, Public Health, Healthcare Administration, or related preferred.
• Strong communication and interpersonal skills.
• Ability to work with diverse populations and individuals in need.
• Strong organizational and time-management skills.
• Basic computer skills and experience with data entry or case management systems.

Nice to have

• Bilingual (Spanish or other languages).
• Experience in healthcare, social services, community outreach, or customer service.
• Familiarity with government assistance programs such as Medicaid or SNAP.

Culture & Benefits

• Performance bonus opportunities.
• Career growth opportunities in a growing organization.
• Supportive team environment focused on community impact.