Client Support Specialist - Inbound

TL;DR

Client Support Specialist (Inbound): Act as first point of contact for client enquiries, complaints, and requests via phone, email, and chat with an accent on resolving merchant and partner issues using CRM systems. Focus on building client relationships, ensuring compliance, and collaborating with internal teams for effective outcomes.

Location: Brisbane, Queensland, Australia

Salary: AUD 67,000–70,000 per annum + superannuation

Company

Fortune 500 commerce leader powering payments for millions of companies worldwide through brands like Eway and Ezidebit in Australia-New Zealand.

What you will do

• Act as first point of contact for client enquiries, complaints, and requests via phone, email, and chat
• Investigate, resolve, and document issues using CRM/case management systems
• Build and maintain relationships with clients and internal stakeholders
• Provide expert support on hirify.global’ products and services
• Collaborate with teams to deliver compliant customer outcomes
• Manage refunds, direct debit setups, amendments, and client data accuracy
• Contribute to improvements via client feedback and service insights

Requirements

• Demonstrated experience in client support or customer service role
• Excellent problem-solving skills with attention to detail
• Ability to learn and navigate new systems and technologies
• Strong written and verbal communication skills
• Interpersonal skills for multitasking in team environment
• Ability to work under pressure
• Understanding of compliance and regulated environments

Culture & Benefits

• Flexible work arrangements
• 18 weeks paid parental leave and secondary carer’s leave
• Women in Digital membership and industry events
• Additional birthday, wellness, and study leave
• Employee Assistance Program and wellbeing resources
• Cultural celebrations, social activities, and global career opportunities
• Salary sacrifice and Employee Stock Purchase Plan