Senior Customer Support Specialist

TL;DR

Senior Customer Support Specialist: Delivering high-quality, empathetic, and end-to-end customer support across complex customer enquiries with an accent on handling nuanced interactions and resolving issues independently. Focus on taking full ownership of customer issues, collaborating with internal teams, and maintaining high standards of customer experience under pressure.

Onsite: Suite 10, Bays 5-7, 2 Locomotive Street, South Eveleigh NSW 2015, Australia. Schedule: Monday to Friday, 8:00 AM – 5:00 PM Sydney time (AEST/AEDT).

Company

Leading Australian service-based organization with a growing Customer Experience team.

What you will do

• Manage and resolve complex customer enquiries from end to end
• Provide high-empathy, customer-first support across multiple channels
• Take full ownership of customer issues until resolution
• Communicate clearly and professionally with customers
• Escalate and collaborate with internal teams when necessary
• Maintain accurate records of interactions and resolutions
• Consistently deliver high standard of customer experience

Requirements

• 5–10 years of customer service or customer support experience
• Strong background in handling complex customer interactions
• Excellent communication skills (written and verbal)
• Proven ability to demonstrate empathy in customer-facing situations
• Strong problem-solving skills and sound judgment
• Ability to work independently and take ownership of outcomes
• Experience in fast-paced, high-volume support environments preferred