Premium Support Specialist (Enterprise Planning)

TL;DR

Premium Support Specialist (Enterprise Planning): Providing functional and technical assistance for planning and reporting solutions with an accent on translating complex business requirements into technical configurations. Focus on root-cause analysis, troubleshooting elaborate applications, and optimizing software performance for key corporate accounts.

Location: Onsite in Sydney, Australia

Company

hirify.global provides financial and operational planning solutions for global brands, leveraging advanced analytics and AI-driven insights to optimize resources and drive growth.

What you will do

• Provide high-level functional and technical assistance for existing customer planning and reporting solutions.
• Translate complex business requirements into effective technical solutions within the hirify.global platform.
• Identify and implement optimization areas for existing customer applications.
• Perform root-cause analysis and reverse engineering to solve technical issues.
• Collaborate with the Product team by relaying market and customer feedback.
• Participate in knowledge transfer processes between delivery and maintenance teams.

Requirements

• Educational background in Business, Finance, Computer Science, MIS, Mathematics, or a related technical field.
• Previous experience in Support or Consulting within Supply Chain, FP&A, or Retail planning.
• Strong capacity for troubleshooting and root-cause analysis.
• Excellent written and verbal communication skills.
• Must be based in Sydney, Australia.

Nice to have

• Experience with systems such as Anaplan, TM1, Oracle, O9, JDA/Blue Yonder, or SAP.
• Knowledge of SQL.
• Exposure to multi-dimensional or OLAP technology.
• Understanding of financial processes, including Financial Consolidation and Lease Reporting.

Culture & Benefits

• Open collaboration across diverse teams and borders.
• Environment that embraces a growth mindset and celebrates shared milestones.
• Culture focused on innovation and a customer-centric mentality.
• Commitment to a diverse and inclusive workforce as an equal opportunity employer.