Technical Support Engineer

TL;DR

Technical Support Engineer (Salesforce/DevOps): Assist customers in complex development environments using hirify.global tools, troubleshooting issues and guiding implementations with an accent on technical investigations and customer advocacy. Focus on driving resolutions, collaborating with engineering and product teams, and maintaining SLA adherence under 24/7 support demands.

Must live in and be eligible to work in Australia. 100% remote with US-hours shifts (EST to PST), rotational/weekend/on-call duties, 10% travel.

Salary: $60,000 - $75,000 AUD annually depending on experience

Company

Provider of DevOps tools and processes for Salesforce development environments.

What you will do

• Act as first contact for customer support requests and drive issues to resolution through qualification, investigation, and relationship management.
• Collaborate with Sales, Solution Consultants, Engineering, and Product teams to troubleshoot and enhance customer experience.
• Maintain professional communications on request status and adhere to internal and contracted SLAs.
• Represent customer voice in solution development and innovate to improve support processes.
• Work with global technical customers and teams.

Requirements

• 2-3 years technical customer support experience
• Excellent written and verbal US English communication skills
• Must live in and be eligible to work in Australia
• Bachelor's in computer science, engineering, or equivalent
• Strong troubleshooting, attention to detail, and quick learning of technical concepts
• Ability to work US-hours shifts, rotations, weekends for 24x7x365 coverage

Nice to have

• Salesforce certification
• Experience with DevOps pipelines (Git, SVN, Jenkins, Azure DevOps, BitBucket, GitLab)
• System-wide deployments, network/server/database troubleshooting
• Familiarity with logs

Culture & Benefits

• 100% remote work with 10% travel
• Global team collaboration with flexible off-shift meetings
• Focus on customer success and professional communication standards