Customer Service Representative (Fintech)

TL;DR

Customer Service Representative (Fintech): Providing support to clients on all issues relating to the international payment process with an accent on high-quality customer service and regulatory compliance. Focus on managing high call and email volumes, coordinating fund tracking, and ensuring adherence to AML/CTF regulations.

Location: Must be based in Sydney, NSW, Australia (Hybrid)

Company

hirify.global is a leading financial operations company providing businesses with real-time financial control and global money movement solutions.

What you will do

• Act as the primary point of contact for clients regarding the international payment process.
• Deliver high-quality customer service via telephone and email to clients and internal stakeholders.
• Manage high volumes of inbound and outbound calls and emails within strict timeframes.
• Follow up with clients in accordance with AML/CTF regulations.
• Coordinate with Operations and Settlements to track funds and respond to client queries.
• Maintain up-to-date knowledge of relevant financial legislation.

Requirements

• HSC qualification with relevant customer service experience.
• Experience working in a high call volume environment.
• Proficiency in using email and phone systems.
• Ability to handle complex products and resolve client objections.
• Strong attention to detail and ability to multitask under pressure.
• Location: Must be based in Sydney, NSW, Australia

Nice to have

• University degree or professional accreditation.

Culture & Benefits

• Hybrid work model providing work-life balance and flexibility.
• Comprehensive learning and career development opportunities, including leadership training and internal mobility.
• Make a Difference program with an annual volunteer day and matched giving.
• Recognition programs including quarterly and annual awards and milestones.
• Gender-neutral carer parental leave (16 weeks) and birthday leave.