Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Nurturing and expanding relationships with mid-market customers to drive retention and growth with an accent on cross-selling and upselling software solutions. Focus on developing account strategies, conducting quarterly reviews, and aligning hirify.global automation tools with client business objectives.

Location: Hybrid in London, United Kingdom

Company

hirify.global is a global leader in process intelligence and automation, providing a platform used by over 10,000 organizations to optimize business processes.

What you will do

• Develop and execute account plans and sales strategies to drive account penetration and revenue growth.
• Build and maintain long-term relationships as a trusted advisor for assigned mid-market customer accounts.
• Identify and close cross-sell and upsell opportunities by aligning hirify.global solutions with client objectives.
• Manage contract renewals and negotiations to ensure high customer retention rates.
• Collaborate cross-functionally to resolve customer roadblocks and provide feedback for product improvement.
• Utilize Salesforce to document the pipeline, forecast revenue, and report on account health.

Requirements

• 2-5 years of experience in a customer-facing direct selling role, preferably within a SaaS organization.
• Proven track record of consistently achieving or exceeding sales quotas.
• Must be based in or be able to work from the local hirify.global office in London (Hybrid).
• Experience working within Microsoft and/or Salesforce environments.
• Strong negotiation, presentation, and relationship management skills.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).

Culture & Benefits

• Hybrid working model combining at-home flexibility with in-office collaboration.
• Flexible paid time off policy and Global Gratitude/Recharge Days.
• Comprehensive employee wellness programs and counseling resources.
• Paid parental leave and meaningful peer recognition awards.
• Paid volunteer time for community impact and intercultural learning opportunities.