Customer Renewal Conversion Specialist (SaaS)

TL;DR

Customer Renewal Conversion Specialist (SaaS): Guiding existing customers through the conversion renewal sales cycle and resolving roadblocks to maintain client relationships with an accent on value proposition communication and pricing negotiation. Focus on managing pipeline records in Salesforce and achieving monthly sales quotas.

Location: Charlotte, North Carolina

Company

hirify.global is a people-first company providing simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Guide existing customers through the conversion renewal sales cycle from initial contact to closing complex transactions.
• Resolve customer issues that may prevent them from maintaining their relationship with the company.
• Communicate the value proposition and negotiate pricing for suitable growth solutions.
• Generate and follow up on custom software renewal quotes.
• Manage and maintain accurate customer and pipeline records within Salesforce.
• Collaborate with cross-functional teams to share customer feedback and improve the overall experience.

Requirements

• Strong passion for sales and a results-oriented, customer-centric mindset.
• Excellent oral and written communication skills.
• Experience in analytical thinking and problem-solving.
• Ability to multi-task and manage multiple issues in a fast-paced environment.
• Must be located in or able to work from Charlotte, North Carolina.

Nice to have

• Knowledge of subscription models, Perpetual Support, SaaS, and cloud technologies.
• Previous experience working with NetSuite and/or Salesforce.

Culture & Benefits

• People-first culture focused on enriching the lives of employees, customers, and partners.
• Collaborative and empathetic work environment that values accountability.
• Opportunity for professional career growth within an exceptional team.
• Equal Employment Opportunity employer commitment.