Customer Success Manager (DACH Region)

TL;DR

Customer Success Manager (DACH): Championing customer outcomes in German healthcare with AI imaging solutions with an accent on driving adoption, value demonstration, and comprehensive training programs. Focus on building trusted advisor relationships with top physicians, coordinating cross-functional initiatives with R&D and analytics teams, and proactively addressing utilization trends.

Location: Europe based, specifically DACH region (Germany, Austria, Switzerland). Ability to travel 25-50%.

Company

Leader in real-time clinical AI imaging solutions adopted in over 1,600 medical centers worldwide, powering urgent case prioritization for physicians.

What you will do

• Define and execute customer success plans, prioritizing activities like training, onboarding, engagement, and value demonstration.
• Serve as trusted advisor and advocate, managing relationships with key stakeholders including top physicians in prestigious centers.
• Monitor utilization trends, proactively address issues, and enhance AI value in customer workflows.
• Coordinate with internal teams (engineering, sales, product, data, AI) for smooth onboarding and product enhancements.
• Lead customer training sessions for radiologists, physicians, and operations teams to drive adoption.
• Derive insights from analytics data and present compelling value demonstrations through storytelling.
• Initiate and support research initiatives with customers.

Requirements

• Europe based with strong familiarity in German healthcare environment.
• Fluency in German (written and spoken); excellent English communication skills.
• BSc in science, engineering, or quantitative field (MSc preferred).
• 2-3 years in Customer Success, customer-facing analytics, project management, or similar.
• Strong stakeholder management and relationship-building skills, preferably at executive level.
• Analytical mindset with data-driven decision-making; tech-savvy to engage with technical teams.
• Ability to multitask, problem-solve, and thrive in fast-paced startup environment.

Nice to have

• Experience in SaaS high-tech/startup with agile mentality.
• Healthcare background, especially German system, clinical workflows, or medical imaging/radiologists.
• Proven track record in designing/delivering customer training programs.
• Data analytics experience.
• Research experience.

Culture & Benefits

• Dynamic startup environment with agile mentality and cross-functional collaboration.
• Opportunity to impact clinical decision-making and patient outcomes globally.
• Work closely with engineering, operations, sales, and support in a high-growth company.