Customer Success Manager (German)

TL;DR

Customer Success Manager (German): Delivering services to customers on supply chain sustainability programs, defining and executing project plans from start to finish with an accent on customer health metrics, retention, and lifetime value. Focus on leading strategic planning sessions, executive business reviews, optimizing product adoption, and collaborating with internal teams to drive revenue growth and improvements.

Location: Region: Europe Full-time

Company

Leading SaaS provider for supply chain sustainability tailored for top manufacturers, with over $100M ARR, Certified B Corporation status, and $350M funding from Vista Equity Partners.

What you will do

• Develop and nurture customer relationships as a trusted advisor, defining compliance programs and executing tasks with Program Support teams.
• Manage assigned book of business, customer health metrics, performance, and lifetime value to preserve and grow revenue.
• Lead strategic planning and Executive Business Reviews, aligning solutions to customer challenges and increasing product adoption.
• Conduct program reviews, analyze results, identify improvements, and collaborate with Professional Services and Product Management.
• Support Sales in renewal management, coordinate user permissions, and maintain CRM records.
• Handle special projects, mentor peers, and advocate for client success across internal groups.

Requirements

• Excellent oral and written communication skills in English and German
• Minimum 3 years in customer success, project management, consulting, or equivalent
• Working knowledge of consultative customer or project management
• Solid interpersonal, time management, and organizational skills
• Solid Microsoft Excel skills (pivot tables, lookup functions)
• Intermediate regulatory knowledge, intellectual curiosity, problem-solving, and team collaboration

Nice to have

• Experience in technology/SaaS or Professional Services
• Additional languages
• Proficiency in MS Office Suite and Google Applications

Culture & Benefits

• Comprehensive benefits packages (vary by country), vacation increasing with tenure, life leave days
• Competitive base salary, corporate bonus, retirement savings
• Flexible work options, volunteer days, corporate giving initiatives
• Professional development days from day one
• Commitment to diversity, equity, inclusion via working groups and ERGs