Sr. Customer Success Partner, Transportation Vertical (US Remote)

Location: 100% remote, but the individual must be located in the United States; up to 25% travel may be required for client needs.

Salary: $100,000–$125,000 base annually.

Company

hirify.global provides mission-critical background screening and occupational health solutions to Fortune 100 and Global 500 organizations.

What you will do

• Manage a defined portfolio of strategic transportation accounts and grow revenue through consultative sales of hirify.global products and solutions.
• Develop and maintain strategic account plans, track revenue trends, identify opportunities, and analyze competitive threats.
• Coordinate with clients, operations, technology, and internal account teams to maintain service levels and improve program performance.
• Prepare and deliver quarterly and annual client business reviews, monitoring programs, reports, and action plans.
• Manage customer contracts, renewals, RFP responses, proposals, MSAs, Statements of Work, SLAs, and SOPs.
• Analyze root causes of business and service issues, recommend program improvements, and drive timely resolutions.

Requirements

• Bachelor’s degree or equivalent work experience.
• 7–10 years of experience in sales account management involving complex solutions and strategic national or global accounts.
• Experience managing C-level relationships and multiple cross-functional resources in a matrixed environment.
• Strong communication, interpersonal, organizational, analytical, multitasking, and problem-solving skills.
• Proficiency with Microsoft Word, PowerPoint, and Excel.
• Must be located in the United States and able to work a 40–50 hour week, with additional hours as required.

Nice to have

• Three years of virtual work experience.
• Professional sales experience.
• Knowledge of transportation industry state and federal guidelines, including DOT and FMCSA, or driver qualification programs.

Culture & Benefits

• Remote work with occasional business travel.
• Medical, vision, dental, and supplementary benefit plans.
• 401(k) with employer match and an Employee Stock Purchase Plan.
• Flexible paid time off and nine paid company holidays.
• Access to technology and professional growth opportunities.